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At Realtime Networks, we take pride in our unparalleled support services, delivered by Avaya certified engineers strategically located across the country, boasting a combined experience exceeding 100 years. Our dedicated team caters to a diverse clientele, ranging from small businesses to large nationwide organizations with over 2000 staff, extending our support to sole traders, local and government organizations.

We understand that every client has unique needs, which is why we offer a spectrum of support options tailored to suit individual requirements. Our flexible support plans range from convenient pay-as-you-go arrangements to comprehensive 24/7 SLA agreements, ensuring that you receive the level of assistance that aligns perfectly with your business objectives.

To further enhance the efficiency of our support, we provide secure remote assistance and onsite interventions as required. With Realtime Networks, you can trust that your organization is in capable hands, receiving top-notch support that empowers your operations and fosters seamless communication technology integration

If you don’t have your own remote access infrastructure, such as a VPN, we can provide a method to assist you.

One such method is AnyDesk. You can download and install this onto a PC of your choice. This will allow us to remotely access this PC to provide assistance. You can remove AnyDesk at any time

 

Download Remote access tool (AnyDesk)