Realtime Networks is your trusted AVAYA partner, providing cutting-edge technologies, cloud solutions, on premises, hybrid and video conferencing. Our Unified Communications system streamlines it all into one solution tailored to your business’s needs. With our guidance and reliable products, you’ll thrive in today and tomorrow’s world. Stay ahead of the times with Realtime Networks.
To engage with customers across more touchpoints, you need to innovate. The cloud can deliver what you need, but maybe you aren’t ready for a full-cloud solution. Avaya’s hybrid cloud options let you move at your pace. Start by just adding cloud capabilities to your on-premises platform. Or take a faster path to the cloud with an environment that’s built just for you.
Deliver an enriched customer experience by adding a cloud-based solution to what you already have—like Avaya IP Office. No need to rip and replace.
Layer on innovations of the Avaya Experience Platform. Let customers connect how they want. Give employees all the tools to meet customers’ needs.
Seamlessly add integration with other cloud platforms such as Microsoft Teams.
First, transition your current on-premises platform to the Cloud (CloudUC). You keep the familiar Avaya solution you have now—such as IP Office and Avaya Call Reporting— just in a dedicated instance in the cloud. There’s no disruption for customers and no training needed for employees.
Next, easily modernize your customer experience by adding Avaya Experience Platform capabilities.
Seamlessly add integration with other cloud platforms such as Microsoft Teams
Nothing matters more to your business than customer experience. Revolutionize yours with Avaya’s cloud contact center solution. Digital channels, AI virtual agents, workflow automation, and actionable insights—all designed to empower your team so you can deliver experiences that nurture more meaningful customer relationships.
Whether you’re running a contact center on- premises or ready to move fully to the cloud, we make your innovation journey easy. Avaya Experience Platform is a public cloud solution designed to help companies of all sizes innovate without disruption, bringing new features and functions to customers and employees.
With Avaya Experience Platform Connect, you can add best-in-cloud technologies onto your Avaya solution. This hybrid approach is like none in the industry. It’s additive innovation—take advantage of new capabilities as they become available with zero downtime updates.
Deliver better experiences for your customers and employees without disrupting your current operations. Avaya lets you keep what’s working—like Avaya IP Office—and add what’s needed to your CX.
Our award-winning, globally available Avaya IP Office delivers a full-featured unified communications platform implemented and managed on your premises. To keep improving both your customer and employee interactions and experiences, explore all your IP Office-ready capabilities.
